Support

How can we help?

For Ledgery support, contact us by email. Include your device model, iOS version, app version, and a short description of the issue.

Contact

Email: islam.neveen@fakhr.co

Please do not send sensitive financial records in support emails unless specifically requested and only after removing details you do not want to share.

Common Help Topics

My data is missing

Check whether you are viewing guest mode, a different ledger, or a shared iCloud account. If you recently changed devices, confirm that iCloud is enabled for the Apple ID that owns or shares the ledger.

iCloud sharing is not updating

Confirm that all participants are signed in to iCloud, have network access, and have accepted the share invitation. Some iCloud changes can take a few minutes to appear across devices.

Currency conversion is unavailable

Currency conversion requires network access to retrieve exchange-rate information. If the service is temporarily unavailable, try again later.

CSV import or export

When importing CSV files, make sure the file format matches the fields expected by Ledgery. Exported files are created only when you request them and are controlled by you.

Privacy

Read the Ledgery privacy policy at ledgery.fakhr.co/privacy.

Ledgery is published by Islam Fakhr.